Frequently Asked Questions
Everything you need to know about shopping at DSMNY E-SHOP.
What is your shipping policy?
We offer worldwide shipping via premium couriers. Orders are typically processed within 1-2 business days, and delivery times vary based on your location and selected shipping method at checkout.
How can I return an item?
You may return full-priced items within 14 days of receipt, provided they are in their original condition with all tags attached. Please note that certain items, such as fragrance and intimate apparel, are final sale.
Are the products on DSMNY E-SHOP authentic?
Yes, we guarantee the authenticity of every product we sell. We work directly with designers and authorized distributors to ensure all items are genuine and of the highest quality.
Can I cancel or modify my order?
Due to our rapid processing times, we are unable to modify or cancel an order once it has been placed. Please double-check your shipping address and item selection before finalizing your purchase.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.
How do I track my delivery?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your package's progress.